Client was a 200-person plant producing doors including interior, exterior, wood, PVC, steel, fiberglass etc. facing slow market growth and customer service issues that denigrated profitability. Silos from the sales force to the shop floor made it imperative to execute in a more integrated and aligned way.
- Changed KPIs to reflect right first time, customer service, and quality culture
- Gave workforce accountability in managing their own business areas and subsequent action plans
- Integrated supply chain for the first-time from raw materials to home builders managing risk and working on solutions together
- Traditional sales vs. production conflicts eliminated through coordination based on profitability for the plant
By focusing on right first time and customer service, backed by employee engagement, the plant’s production increased 21.5%, resulting in a 7% increase in market share.